Terms and Conditions
Welcome to the website of Pioneer Surgicals Pvt. Ltd. (“Pioneer Surgicals Industries Pvt Ltd,” “we,” “us,” or “our”), a private limited based in Hosiery Complex, Noida, Uttar Pradesh, India. These Terms and Conditions (“Terms”) govern your access to and use of our website [insert website URL] (“Website”) and the purchase of our surgical products, including but not limited to knee caps, cervical pillows, elbow supports, gloves, abdominal belts, maternity belts, blood pressure machines, and related healthcare items (“Products”). By accessing or using our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our Website or services.
- Use of the Website
– Eligibility: You must be at least 18 years of age and legally capable of entering into a contract under Indian law to use this Website or purchase our Products.
– Permitted Use: The Website is intended for personal or professional use related to purchasing or learning about our Products. Unauthorized use, including reproduction, duplication, or resale of content without prior written consent, is prohibited.
– Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
- Product Information and Availability
– Accuracy: We strive to ensure that all Product descriptions, images, and prices on our Website are accurate. However, we do not guarantee that they are free of errors or omissions. Products are subject to availability, and we reserve the right to modify or discontinue any Product without prior notice.
– Medical Disclaimer: Our Products are intended for support and general wellness. They are not a substitute for professional medical advice, diagnosis, or treatment. Consult a qualified healthcare professional before using any Product.
- Orders and Payment
– Order Acceptance: All orders placed through the Website are subject to our acceptance. We reserve the right to refuse or cancel an order for any reason, including pricing errors, stock unavailability, or suspected fraud.
– Pricing: Prices are listed in Indian Rupees (INR) and are exclusive of applicable taxes, shipping, or handling charges unless otherwise stated. We reserve the right to adjust prices at any time without prior notice.
– Payment: Payment must be made in full at the time of order placement via the available payment methods on the Website. We use secure third-party payment gateways and do not store your payment information.
- Shipping and Delivery
– Shipping: We ship Products to addresses within India, subject to our shipping policy [link to shipping policy, if applicable]. Shipping costs and estimated delivery times will be provided at checkout.
– Delays: We are not liable for delays caused by third-party couriers, natural disasters, or other events beyond our control.
- Returns and Refunds
– Policy: Returns and refunds are governed by our Return Policy [link to return policy, if applicable]. Generally, Products may be returned/exchanges (due to size variation) within [3] days of delivery if unused, in original packaging, and accompanied by proof of purchase.
– Defective Products: If a Product is defective or damaged upon arrival, please contact us at [connect@pioneersurgical.biz/+919810017279] within [ 3 ] days for a replacement or refund, subject to inspection.
– Non-Returnable Items: Certain Products (e.g., gloves or opened items or sterilized/disposable items) may not be eligible for return due to hygiene reasons.
- Warranty
– Limited Warranty: Some Products may come with a limited warranty as specified in the Product documentation. Warranties are limited to manufacturing defects and do not cover misuse, improper storage, or normal wear and tear.
– Exclusions: Warranties are void if the Product has been tampered with or used contrary to instructions.
- Intellectual Property
– All content on this Website, including logos, text, images, and designs, is the property of Pioneer Surgicals Pvt. Ltd. or its licensors and is protected by Indian copyright and trademark laws. Unauthorized use is strictly prohibited.
- Limitation of Liability
– To the fullest extent permitted by law, Pioneer Surgicals Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or Products, including but not limited to loss of profits, data, or health-related claims.
– Our total liability for any claim arising from these Terms shall not exceed the amount paid by you for the Product in question.
- Governing Law and Dispute Resolution
– Jurisdiction: These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.
– Arbitration: At our discretion, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with proceedings held in Noida.
- Changes to Terms
– We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be effective as of the “Last Updated” date above. Your continued use of the Website after such changes constitutes acceptance of the revised Terms.
- Contact Us
– For questions, complaints, or support regarding these Terms or our Products, please reach out to us at:
– Email: [connect@pioneersaurgical.biz]
– Phone: [+919810017279]
– Address: Pioneer Surgicals Pvt. Ltd.,D-127 Hosiery Complex, Noida, Uttar Pradesh, India