Privacy Policy
At Pioneer Surgicals Pvt. Ltd. (“Pioneer Surgicals,” “we,” “us,” or “our”), a private limited company based in Hosiery Complex, Noida, Uttar Pradesh, India, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.pioneersurgical.co.in] (“Website”), purchase our surgical products (e.g., knee caps, cervical pillows, elbow supports, gloves, abdominal belts, maternity belts, blood pressure machines, and related items), or interact with us. By using our Website or services, you consent to the practices described in this policy.
- Information We Collect
We may collect the following types of information:
– Personal Information: Name, email address, phone number, billing/shipping address, and payment details provided when you place an order, create an account, or contact us.
– Non-Personal Information: Browser type, IP address, device information, and Website usage data (e.g., pages visited, time spent) collected through cookies or similar technologies.
– Voluntary Information: Feedback, inquiries, or other details you share via forms, emails, or customer support channels.
- How We Collect Information
– Directly from You: When you submit orders, register on our Website, or communicate with us.
– Automatically: Through cookies, web beacons, and analytics tools when you browse our Website.
– Third Parties: From payment processors, shipping partners, or analytics providers to facilitate transactions and improve our services.
- How We Use Your Information
We use your information to:
– Process and fulfill your orders, including shipping and payment processing.
– Communicate with you about your purchases, account, or inquiries.
– Improve our Website, products, and services through analytics and feedback.
– Send promotional offers, updates, or newsletters (with your consent, where required).
– Comply with legal obligations or protect our rights and safety.
- Sharing Your Information
We do not sell or rent your personal information. We may share it with:
– Service Providers: Third-party vendors (e.g., payment gateways, couriers, or IT support) who assist in operating our Website and delivering Products, bound by confidentiality obligations.
– Legal Authorities: When required by law, court order, or to prevent fraud or harm.
– Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Cookies and Tracking Technologies
– We use cookies to enhance your browsing experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings, though disabling them may affect Website functionality.
- Data Security
– We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.
- Your Rights
– Depending on applicable laws, you may have the right to:
– Access, correct, or delete your personal information.
– Opt out of marketing communications.
– Request details about how your data is processed.
– To exercise these rights, contact us at [connect@pioneersurgical.biz/phone:+919810017279]. We will respond within a reasonable timeframe, subject to legal requirements.
- Retention of Information
– We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., order processing, legal compliance) or as required by law. After this period, we securely delete or anonymize it.
- Third-Party Links
– Our Website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. Review their policies before providing information.
- Children’s Privacy
– Our Website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have, please contact us immediately.
- International Transfers
– If you access our Website from outside India, your information may be transferred to and processed in India, where our servers are located. By using our Website, you consent to this transfer.
- Changes to This Privacy Policy
– We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after such changes constitutes acceptance of the revised policy.
- Contact Us
– For questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to:
– Email: [connect@pioneersurgical.biz]
– Phone: [+919810017279]
– Address: Pioneer Surgicals Pvt. Ltd., D-127,Hosiery Complex, Noida, Uttar Pradesh, India